Reviews

Based on 138 reviews
99%
(136)
1%
(1)
0%
(0)
0%
(0)
1%
(1)
Looks beautiful

Absolutley fab addition to my living room

Very Happy

Excellent service, fast delivery, highly recommended price couldn't be beaten.

Excellent. A proud company that wants the best for customers.

I am impressed with you following up on my order.
Unfortunately, the fire is not yet installed, still waiting for someone to do it.
But I sure it will work fine, and if not, you will assist me.

S
Flametek Alto T Electric stove
Sandra Brown (Daventry, GB)
Flametek Alto T

So pleased with the professionalism of the company, they were so helpful & the fire was delivered within days. The fire is impressive & so realistic. So pleased we made the decision to purchase the Alto T .

Luvelle 3D fire

Great product for the money great service all round and excellent delivery time and very well packaged, 5 Star ⭐️

Luvelle 3D Panoramic Electric Fire 72 Inch 1/2/3 Sided Media Wall Electric Fire.

A couple of teething problems with the glass side panels not being delivered with the original package, however, once I notified Twilight they responded quickly and arranged for them to be delivered within a couple of days. Amy emailed me and kept me updated. The fire looks fantastic and I would not hesitate to use Twilight Fires and again. Just awaiting paining of the media centre. Professional and highly recommended.

M
Flametek Milo Electric stove
Michelle Wiggins (Brentwood, GB)
Lovely fire

Really pleased. Easy to shop with. Very well priced and fast delivery.

B
Flametek Milo Electric stove
Belinda Ogley (Croydon, GB)
Love Flametek - good and not noisy

The Flametek fire stove is brilliant. I can set the temperature high at 1900 deg and it instantly gives out heat and I can then lower temperature to 950 deg as this feature is c.50% eco energy bill saving. The stove is not noisy and this is a relief because I was hoping to get a not-noisy stove so this turned out as a blessing. The stove has transformed the second lounge & open plan kitchen into a welcoming cosy seat area. The delivery of the stove was so quick and I was very impressed. Good company to deal with and I highly recommend.

Hi Belinda! Your stove looks so cosy ready for Christmas! Thank you so much for your review!

Delighted with twighlight

Hubby put the fire up today fire 🔥 absolutely 💯 over the moon 🌙 I've been watching it all night better than the TV!love the way you can change flame types and colours individually!Well worth the money (aurora 60")brilliant value for money thank you twighlight team 😀 ❤️

Hi Karen! Happy to help and thank you so much for your review!

Luvelle 3D Panoramic Electric Fire 72”

My new fire looks stunning and I have had many compliments on how it looks.
Packaged very well.
Customer and delivery service excellent.
Would highly recommend 🎉

This is fantastic to hear! Thank you for your review and enjoy your fire this Christmas!

T
Aurora 72 Inch Media Wall Electric Fire Insert
Tosin Samuel (Bermondsey, GB)
Aurora 72 Inch Media Wall Electric Fire Insert

Perfect fine for our media wall at a great price. We couldn’t be happier

Hi Tosin, thank you so much for taking the time to write this review!

Panoramic electric fire

Love my new electric fire ,it fits and looks perfect in my media wall .
Very good experience with Twilight Fires. Easy to place the order and they keep me updated all the time ,they give me a call to fit the most suitable day for the delivery.
Thank you !

Hi Xhuljeta, thank you so much for these kind words!

Amazing service

If you are thinking about this unit. Just do it. We ordered this and it is amazing. Well worth getting. And looks so good

Hi Steve. Your review is so important to us so thank you so much for taking the time to write this!

B
Flametek Reo 2kw Electric Stove
Bert Smith (Newcastle upon Tyne, GB)

The level of customer service supplied by Twilight Fires is second to none.Not only would I use this company again,I would be most happy to recommend them to friends and family.Well done Twilight Fires.

Hi Bert, this is so kind! Thank you for your review and have an amazing Christmas by your new fire!

Twilight Media Wall

From start to finish the customer service was excellent. There were several phone calls between us to we got the product we needed. It was a bespoke size so had to make sure it was right. The finished media wall is excellent and we are very pleased with it.

Hi Mick. Happy to help and your media wall looks so good in your home! Enjoy!!

Best choice I made

I bought a pre built media wall from this company amazing service before and after delivery amazing quality super easy to install myself when I do the dining room I shall be using this company again yes it took 4 to 6 weeks from order to delivery but there custom made and well worth it

Thank you Jonathan for these kind words. We really love what you have done with your space it looks amazing!

C
OER Vancouver Electric Fireplace Suite
Christopher Corrigan (Gateshead, GB)
Fantastic product, great service

we had great prompt responses when dealing with Twilight Fires and their OER Electric Vancouver Fire is superb!

Hi Christopher. Thank you for this! We hope you enjoy your Christmas by your new fire.

Panoramic HD+60

Great service and fantastic product.

Thank you Danile! Enjoy your fire this Christmas!

K
Flametek Alto T Electric stove
Karen Maloney (Deeside, GB)
Personal customer service

Only scored 4 due to having a problem, otherwise it would be a 5. Although we had a problem with a damaged item, it was collected and replaced with ease. All staff were very apologetic and all was sorted swiftly. A sign of a good company is how they resolve a problem and this was done excellently. Would recommend. We are delighted with our fire.

Hi Karen. Thank you so much for your review! We really pride ourselves on our aftercare. We are so happy that this situation got resolved!

Looks great, really good quality.

Great media wall, well made. Had to make some adjustments to get it to look right in the room but that was my preference not the wall itself. Great item great service thanks

Hi Colin

We love what you have done! It looks like a very good fit! Enjoy.

Amazing fast and a

Hi Akif

Thank you! Enjoy your new fire!

J
Flametek Milo Electric stove
John Tanner (Borehamwood, GB)

Great service and prompt delivery. Good looking fire has given the room a lovely focal point. Wonderful to deal with a caring family business too.

Hi John. Thank you for your review and kind words! We hope you enjoy your stove as we move into the winter months.

New media wall and fire

Well what can I say this fire that we purchased is the closest to a real fire you can get,the price was top class and delivery was great as well.
Would deffo recommend if anyone looking for a media wall fire to have a look at this website top class business and a quality product.

Hi William. We absolutely love what you have done with your media wall! Very innovative and thank you for sharing your pictures with us!

Media wall

My media wall arrived in perfect condition and looked just how I imagined it would then my husband dropped something on it and chipped the wood so I emailed company and they sent me wax and paint to fix so I can not fault there product or there customer service I would recommend to anyone thanks for brilliant service

Hi Dawn. Thank you for your review and kind words! We always aim to help our customers from start to finish and we really appreciated your honesty. The Media wall looks so cosy and we can't even see the chip!

J
Rome 86 Inch Media Wall Fireplace Package
John Green (Milton Keynes, GB)
Wonderful service

What a great service form start to finish, very professional and a superb product
Took a little while to receive my media wall but was worth the wait

Hi John. Thank you so much for your review and feedback! Your media wall looks amazing!