Reviews
Twilight Fires were absolutely brilliant. I made a mistake with my order size and was very stressed, but Maggie went above and beyond to help me straight away. She was kind, professional, and incredibly efficient, keeping me informed at every step and resolving everything quickly.
Nothing was too much trouble, and the communication throughout was excellent. It’s rare these days to receive such personal and caring customer service.
A huge thank you to Maggie and the team at Twilight Fires — I wouldn’t hesitate to recommend them. Oh as a side note, go for the real log upgrade. Looks incredible.
Super communication and swift delivery
Looks fantastic .. reasonably priced. Would definitely recommend … ordered the extra log upgrade which wasn’t needed as there was sufficient included
This is our first venture into electric stoves. We were looking for something that would appear as authentic-looking as possible. The Mulberry Electric Stove delivers on so many levels. The LCD flame technology is unbelievably realistic and with the hardwood logs provided and cast iron unit, it looks like an actual woodburning stove. Customer service also dealt with queries promptly and professionally. Ok, it's not cheap, but totally worth the investment!
Our fire was installed today. Looks exactly like the brochure. Very smart
Absolutely delighted with the fire .. thank you twilight fires
Twilight fires offered the best price I found for the fire. Customer service is amazing and would definitely recommend.
Great Customer Service and amazing price
Certainly would recommend Twilight Fires 🔥
Delivered on time, looks and works great
I looked everywhere for a high quality fire for a Media Wall and I wasn’t disappointed with the incredible fire we ordered & received with care from Twilight Fires. Top quality fire & excellent customer service. I ordered the realistic wood logs and I absolutely love them!Fabulous company to deal with from start to finish. Fast delivery & packaged well. So happy and I highly recommend. Thank you Twilight Fires for exceptional service.
Very good service throughout from start to finish, and quality products, well pleased
Only we found bit harder to use heater. We found it’s bit complicated. Colours of the fires are so natural. Overall we are very pleased. Remort is very small easy to Iose.
Great service in choosing the fire and I had issues eith my fire afterwards( this is very rare) and they couldn’t have been more helpful and after trying possible solutions that didn’t work I received a full replacement. I would recommend this firm to others with out hesitation
We are more than pleased with our new fire. It is a lovely design, especially with having the two side panels. The flame effect and log/coals look very real and give a very warm glow. Would highly recommend it.
Easy to order even when you live on a Scottish island, I got it a delivered to a local courier and it arrived well packed and made it to Islay no bother. The fire place looks stunning and all ready for the winter ahead.
Really pleased with our new stove from Twilight Fires - really good price (cheaper than other shops), quick easy delivery and well packaged. We’re enjoying the current heatwave but secretly can’t wait for the colder nights so we can use the fire!
Have not fitted fire as yet will post photos when done, but from ordering to delivery 100% 1st class was kept updated regarding time and guys called to say will be 1 hour thank you
Hi there! Thank you so much for taking the time to leave a review. We are glad to hear that you had a positive experience with our ordering and delivery process. We can't wait to see photos of the fire once it's installed! Thank you for choosing our product. Have a great day!
I missed the cheerful welcome of my wood burner but could no longer deal with the work involved in using it so I decided to buy an ACR Malvern HD electric stove - not really expecting it to replace the wood burner in my affection- but it did! Happy person! I like the range of lighting choices - which are very realistic and I often use them on grey days without the heat on just to bring that lovely glow into the room.Wendy, Devon
Thank you for your kind review, Wendy! We are thrilled to hear that our ACR Malvern HD electric stove has won your heart and replaced your wood burner. We understand the hard work involved in using a traditional wood burner and are happy to provide you with a more convenient and equally enjoyable alternative. We're glad you appreciate the range of lighting choices and hope our stove continues to bring warmth and charm to your home. Happy heating! - The Twilight Fires Team
So happy with my new fireplace / media wall. It goes perfectly in the space and is very classy. Just what I wanted.
Thank you for your positive feedback! We are thrilled to hear that you are happy with your new electric fireplace and media wall. It's wonderful to know that it fits perfectly in your space and adds a touch of class. We hope you continue to enjoy it for years to come. Thank you for choosing our product.