Reviews

Based on 176 reviews
97%
(171)
1%
(1)
1%
(1)
0%
(0)
2%
(3)
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Rome 86 Inch Media Wall Fireplace Package
Mohammed Nadeem Salim (Bolton, GB)
Excellent media wall

High quality product and very easy to install. I would 100% recommend it.

Amazing fire and quick delivery

This fire is now fitted in our living room, and it is amazing. We could not ask for more. The service and support form Twilight Fires has been great too.

Teramo 74" pre build media wall and fire package

Would definitely buy from this company again everything was straight forward and they were very helpful. The wall arrived much quicker than I expected too. Structily build, well worth the money

Great fire with wonderful flame effects- would benefit from a surround to finish.

The fire was installed by our builder in to an exisiting chimney. The issue he encoutered was insufficient depth of the plaster edge pieces. Also the fire would have benefitted from a finishing surround, I purchased some 11.5mm equal angle aluminium in black finish and he mitred these so they can be stuck on once wallpapered.

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OER Fairmont Electric Fireplace Suite
Sarah Pearson (Wolverhampton, GB)
OER FAIRMONT ELECTRIC FIREPLACE SUITE

Our new fire is fabulous. It is extremely quiet and soon warms the room. We are very pleased with it and recommend Twilight Fires. We did not pay for installation and it was relatively easy to install ourselves.

Great Quality Product

Would recommend, good communication throughout the order process and great quality product.

K
Suncrest Kesgrave Electric Fireplace suite
Kath Brechin (Almoradí, ES)
Fireplace

Can’t recommend this company enough. We ordered the fireplace. It was delivered expertly to Aberdeen on the exact date they said. Their communication was excellent. 💯 pleased with service received

N
Flametek Alto S 2Kw Electric Stove
Nick Dockens (Bournemouth, GB)
AMAZING FIRE

Fabulous fire and unbelievable service. Our electric flame log burner fire looks like a real fire, we are so pleased with it! We looked at several fires in shops and there was nothing anywhere near as realistic to a real log burner as this one. Our fire as an open section at the bottom for small logs or sticks. This is a great design feature as it really adds to the feeling this is a real fire! The company we purchased from were excellent to deal with. Any phone queries we had with were dealt with efficiently and we had very good guidance and advice

T
ACR Astwood HD Electric Stove
Tracey Pickard (Lambeth, GB)
Quality product

So pleased with my ACR Astwood electric fire - delivered promptly, great quality, looks beautiful, realistic flames - and a reasonable price too. Company also sent a personal email informing me it was out of stock for a week and would I be happy to wait - great customer service.

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Suncrest Mitford Electric Stove
Maggie H (Leeds, GB)
Very pleased

I bought a Mitford Electric stove which is just what I wanted, looks great and good quality. Ordering, communication and delivery were all excellent, and I am very happy to recommend Twilight Fires

C
Flametek Alto T Electric stove
Caroline Parry (Holyhead, GB)
Excellent Service

Very pleased with the service received from Twilight Fires, from my initial telephone enquiry, order confirmation through to delivery of my electric fire. Very professional.
I would highly recommend this company.

G
Flametek Alto T Electric stove
Gordon Dodd (Liverpool, GB)
Alto t log burner

Fantastic product and fast delivery ,also the lowest price on the web by far
Highly recommended

Aurora 50” media wall fire - great product!

Purchased the Aurora 50” media wall fire because its slim dimensions would suit our very small sitting room. This was ordered from Twilight Fires and delivered well packaged within a few days. Delays with our carpenter meant it was only fitted this week but we’re delighted with the results. Many colour options, choice of logs or crystals, remote control with timer, good heat output, etc. Very pleased with both the service from Twilight and the fire, thank you.

Resolved issues/ quick response

Had a couple small issues, but the team at Twilight fires quickly resolved these. The product purchased was amazing and great quality. Very quick response to emails

Really pleased with fire

Delighted with the fire, it’s always a worry ordering these things online without seeing in person but fire met exact description online.

Clarendon Borderless Media Fire

Very pleased with our new fire, free delivery to the Highlands and the delivery team kept us in touch when they were delivering. Fire looks amazing in our new media wall.

First time buyer of and a 3D electric fire and constructor of a media wall.

The range of fires from Twilight is really impressive, selection and delivery was seamless. I watched a few YouTube videos about constructing the media wall frame and installation, so that assisted. My only comment about improvement for Twighlight would be a review of fitting instructions, and perhaps an installation video. That said, we are very pleased with the outcome and it is a centre piece of our room.

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Flametek Milo Electric stove
Susan (Winsford, GB)

Love my fire , makes such a difference to the room. Couldn’t believe how quick I received it.

D
Flametek Trio 3-Sided Electric stove
Daniel Sowerby (Ilford, GB)
Great experience

I purchased a fire from them as they were the cheapest on the internet for that particular fire and the rest was history,
• Great check out
• Great delivery
• Great product

Clarendon Borderless Full Glass Media Wall Electric Fire Insert

Quality fire at a great price

Good selection of fires to choose from, excellent website with fires at the right price. My new fire is fitted and looks great

J
Flametek Milo Electric stove
JOHN BERRY (Ely, GB)
Flametek Milo Electric Stove

The Flametek Milo Electric Stove looks great in our living room. Twilight Fires offered a competitive price and processed the order promptly and professionally.

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Flametek Alto S 2Kw Electric Stove
Anonymous (Alcester, GB)
Customer first

Great Fire, very realistic
I had trouble with the remote not working. Customer Service sent me a replacement ASAP
Oustanding Service !

S
Flametek Milo Electric stove
Sam Smith (Llandudno, GB)
Excellent service

I recommend you use this company.

Claremont borderless full glass electric fire

Fantastic price for an amazing quality fire. Installers commented how easy it was to fit.
Looks just like a real fire. The colours are beautiful. We are so pleased with it. We have found ourselves sitting looking at the fire rather than putting through TV on , it's just so lovely.😅
Would recommend Twilight fires, have had fantastic service from start to finish.