Reviews
We knew which fire we wanted. Twilight fires had it at the best price. The service was amazing - the customer service was really good. We love our bed fits
Clarendon Borderless Full Glass Media Wall Electric Fire Insert
Even better than i thought it would be. Quick delivery and easy to assemble. Great product.
Perfect delivery 🚚 & over joyed with my new flametek fire Highly recommended
Great fire excellent service from this company delivery was early. Would definitely recommend
Thank you for taking the time to leave a review. We are delighted to hear that you are satisfied with our Flametek Reo 2kw Electric Stove and our delivery service. We appreciate your recommendation and hope you continue to enjoy your new fire. Thank you for choosing us!
great service, issue with glass, replacement sent quickly, highly recommend
Thank you for leaving us a review and for your kind words! We are glad to hear that you had a great experience with our service. We apologize for any issues you encountered with the glass, but we are happy to hear that our replacement was sent to you quickly. We appreciate your recommendation and hope you continue to enjoy your Clarendon fire. Have a fantastic day!
Our fire has finally been fitted and we love it! The colours are excellent as well as the gems that give off a lovely sparkle. Not sure about the crackling noise but everythign else is great! Thank you
Hi there! Thank you so much for your kind words about our Luvelle Electric Fire. We're thrilled to hear that you're loving it and that it's been successfully fitted. The colors and gems definitely add a special touch, and we're glad you're enjoying them. As for the crackling noise, that's just the added ambiance of a realistic fire - we hope it adds to your overall experience. Thanks for choosing our product!
Capri 72" Pre-Built Media Wall Fireplace - Electric Fire Package
Thank you so much for your review!
Ordered the Luvelle panoramic electric fire (50”) for our media wall. It’s amazing. Could not recommend this product enough.
Thank you so much for your kind words and for choosing our Luvelle Panoramic Electric Fire for your media wall. We are thrilled to hear that you are loving it and we hope it brings warmth and beauty to your space. Thank you for recommending our product, we truly appreciate it.
Great service and product
Thank you so much for leaving such a positive review!
High quality product and very easy to install. I would 100% recommend it.
Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you are satisfied with your Rome 86 Inch Media Wall Fireplace Package. Our team takes great pride in providing high quality products that are easy to install. Thank you for recommending us. We truly appreciate your support.
This fire is now fitted in our living room, and it is amazing. We could not ask for more. The service and support form Twilight Fires has been great too.
Thank you for your kind words and for choosing our Spectrum Series 72 Inch 3 Sided Panoramic HD+ Media Wall Electric Fire Insert! We are thrilled to hear that you are enjoying your new fire and that our delivery service met your expectations. We appreciate your business and are always here to provide excellent support. Happy heating!
Would definitely buy from this company again everything was straight forward and they were very helpful. The wall arrived much quicker than I expected too. Structily build, well worth the money
Thank you for taking the time to leave a review for the Teramo 74 Pre-Built Media Wall Fireplace - Electric Fire Package. We are thrilled to hear that you had a positive experience with our company and that everything went smoothly. We take pride in providing our customers with excellent service and we are happy to hear that you would purchase from us again. Enjoy your new media wall and fireplace!
The fire was installed by our builder in to an exisiting chimney. The issue he encoutered was insufficient depth of the plaster edge pieces. Also the fire would have benefitted from a finishing surround, I purchased some 11.5mm equal angle aluminium in black finish and he mitred these so they can be stuck on once wallpapered.
Thank you for your feedback on the Solution SLE125 HD 1250MM Panoramic Electric Fire. We are glad to hear that you are enjoying the fire and its flame effects.
We appreciate your suggestion for a surround to complete the look of the fire. We will definitely consider this in future designs. We are also happy to hear that you were able to find a solution with your builder using the 11.5mm equal angle aluminium in black finish.
Thank you for choosing our product and for taking the time to share your experience. We hope you continue to enjoy the fire for years to come.
Our new fire is fabulous. It is extremely quiet and soon warms the room. We are very pleased with it and recommend Twilight Fires. We did not pay for installation and it was relatively easy to install ourselves.
Thank you for your kind review of our OER Fairmont Electric Fireplace Suite! We are so glad to hear that it is working well for you and that you found the installation process to be easy. We appreciate your recommendation and thank you for choosing Twilight Fires.
Would recommend, good communication throughout the order process and great quality product.
Thank you for your kind words! We are thrilled to hear that you are happy with your purchase and had a positive experience with our team. We take pride in delivering high-quality products and ensuring clear communication throughout the ordering process. Thank you for recommending our Capri 72' Media Wall Fireplace - Electric Fire Package. Enjoy your new addition to your home!
Can’t recommend this company enough. We ordered the fireplace. It was delivered expertly to Aberdeen on the exact date they said. Their communication was excellent. 💯 pleased with service received
Thank you for your kind words and recommendation! We are thrilled to hear that you had a positive experience with our company and that you are pleased with your new fireplace. We strive to provide excellent communication and timely delivery to all of our customers. Thank you for choosing Suncrest Kesgrave!
Fabulous fire and unbelievable service. Our electric flame log burner fire looks like a real fire, we are so pleased with it! We looked at several fires in shops and there was nothing anywhere near as realistic to a real log burner as this one. Our fire as an open section at the bottom for small logs or sticks. This is a great design feature as it really adds to the feeling this is a real fire! The company we purchased from were excellent to deal with. Any phone queries we had with were dealt with efficiently and we had very good guidance and advice
Thank you so much for your kind words and for choosing our Flametek Alto S 2Kw Electric Stove! We're thrilled to hear that you are enjoying the realistic fire and open section design of our product. We take pride in providing excellent service to our customers, so we're glad to hear that you had a positive experience with us. Thank you for your support, and we hope you continue to love your electric flame log burner fire!
So pleased with my ACR Astwood electric fire - delivered promptly, great quality, looks beautiful, realistic flames - and a reasonable price too. Company also sent a personal email informing me it was out of stock for a week and would I be happy to wait - great customer service.
Thank you for your kind words and for choosing our ACR Astwood electric stove! We are thrilled to hear that you are pleased with the quality, realistic flames, and prompt delivery. We always strive to provide great products at reasonable prices, and we are glad that we could meet your expectations. Our team is committed to providing excellent customer service, and we are happy to hear that our personal email was helpful. Thank you for your support!
I bought a Mitford Electric stove which is just what I wanted, looks great and good quality. Ordering, communication and delivery were all excellent, and I am very happy to recommend Twilight Fires
Hi there, thank you so much for your positive review! We're thrilled to hear that you are pleased with your Mitford Electric stove and that it met all of your expectations in terms of appearance and quality. We pride ourselves on providing excellent customer service and we're glad to hear that your ordering, communication, and delivery experience were all top-notch. Thank you for recommending Twilight Fires, it means a lot to us. Have a wonderful day!
Very pleased with the service received from Twilight Fires, from my initial telephone enquiry, order confirmation through to delivery of my electric fire. Very professional.
I would highly recommend this company.
Thank you so much for your kind words! We are delighted to hear that you had an excellent experience with Twilight Fires. Providing professional and helpful service is our top priority, and we are thrilled that you would recommend our company. Thank you for choosing Flametek Alto T Electric stove. Enjoy!
Fantastic product and fast delivery ,also the lowest price on the web by far
Highly recommended
Hi there! Thank you so much for taking the time to leave us a positive review. We're thrilled to hear that you're enjoying your Flametek Alto T Electric stove. We're glad to hear that you had a great experience with us. Thanks again for the recommendation!
Purchased the Aurora 50” media wall fire because its slim dimensions would suit our very small sitting room. This was ordered from Twilight Fires and delivered well packaged within a few days. Delays with our carpenter meant it was only fitted this week but we’re delighted with the results. Many colour options, choice of logs or crystals, remote control with timer, good heat output, etc. Very pleased with both the service from Twilight and the fire, thank you.
Thank you so much for your kind review! We're thrilled to hear that the Aurora 50' media wall fire has exceeded your expectations and that you're happy with both the product and our service. It's great to know that the slim dimensions and various options have made it a perfect fit for your small sitting room. We appreciate your business and hope you continue to enjoy your new fire. Thank you again for choosing Twilight Fires!
Had a couple small issues, but the team at Twilight fires quickly resolved these. The product purchased was amazing and great quality. Very quick response to emails
Thank you for taking the time to leave a review! We're glad to hear that our team was able to quickly resolve any issues you had with your Luvelle panoramic electric fire. We take pride in our products and customer service, and we're happy to know that you are satisfied with the quality. Thank you for choosing Twilight fires!
Delighted with the fire, it’s always a worry ordering these things online without seeing in person but fire met exact description online.
Thank you so much for leaving a review for our Solution SLE125 HD 1250MM Panoramic Electric Fire. We are thrilled to hear that you are pleased with your purchase and that it met your expectations. It's always a bit nerve-wracking ordering something online without seeing it in person, so we are glad that it lived up to the exact description online. Thank you for choosing our product and we hope you continue to enjoy it.