Reviews
Only we found bit harder to use heater. We found it’s bit complicated. Colours of the fires are so natural. Overall we are very pleased. Remort is very small easy to Iose.
Great service in choosing the fire and I had issues eith my fire afterwards( this is very rare) and they couldn’t have been more helpful and after trying possible solutions that didn’t work I received a full replacement. I would recommend this firm to others with out hesitation
We are more than pleased with our new fire. It is a lovely design, especially with having the two side panels. The flame effect and log/coals look very real and give a very warm glow. Would highly recommend it.
Easy to order even when you live on a Scottish island, I got it a delivered to a local courier and it arrived well packed and made it to Islay no bother. The fire place looks stunning and all ready for the winter ahead.
Really pleased with our new stove from Twilight Fires - really good price (cheaper than other shops), quick easy delivery and well packaged. We’re enjoying the current heatwave but secretly can’t wait for the colder nights so we can use the fire!
Have not fitted fire as yet will post photos when done, but from ordering to delivery 100% 1st class was kept updated regarding time and guys called to say will be 1 hour thank you
Hi there! Thank you so much for taking the time to leave a review. We are glad to hear that you had a positive experience with our ordering and delivery process. We can't wait to see photos of the fire once it's installed! Thank you for choosing our product. Have a great day!
I missed the cheerful welcome of my wood burner but could no longer deal with the work involved in using it so I decided to buy an ACR Malvern HD electric stove - not really expecting it to replace the wood burner in my affection- but it did! Happy person! I like the range of lighting choices - which are very realistic and I often use them on grey days without the heat on just to bring that lovely glow into the room.Wendy, Devon
Thank you for your kind review, Wendy! We are thrilled to hear that our ACR Malvern HD electric stove has won your heart and replaced your wood burner. We understand the hard work involved in using a traditional wood burner and are happy to provide you with a more convenient and equally enjoyable alternative. We're glad you appreciate the range of lighting choices and hope our stove continues to bring warmth and charm to your home. Happy heating! - The Twilight Fires Team
So happy with my new fireplace / media wall. It goes perfectly in the space and is very classy. Just what I wanted.
Thank you for your positive feedback! We are thrilled to hear that you are happy with your new electric fireplace and media wall. It's wonderful to know that it fits perfectly in your space and adds a touch of class. We hope you continue to enjoy it for years to come. Thank you for choosing our product.
Such a beautiful fireplace and an amazing after sales service. Slight issue which the team went over and above to resolve for me.
Thank you for your kind words about our Slimline Panoramic Electric Fire! We're glad to hear that you are enjoying your new fireplace. Our team is always here to provide top-notch customer service and we're happy to have resolved any issues you may have had. Thank you for choosing our product!
We are delighted with our fire, service speed of delivery and follow up have all been great. Would def recommend
Hi there,
Thank you for leaving such a lovely review! We're so glad to hear that you're delighted with your Slimline Panoramic HD Electric Fire. We take pride in providing excellent service and fast delivery, so it's great to know that we met your expectations. Thank you for recommending us, we truly appreciate it.
Warmly,
The Twilight Fires Team
Performed as advertised
Hi there!
Thank you for taking the time to leave us a review. We're thrilled to hear that the Suncrest Detroit Electric Fireplace Suite performed as advertised for you. We strive to provide high-quality and reliable products for our customers, and we're glad to know that we met your expectations.
If you ever need any assistance, please don't hesitate to reach out to us. We're always happy to help.
Excellent product and 1st class customer service.
Would highly recommend!
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a great experience with both our product and customer service. It means a lot to us. Thank you for choosing our Slimline Panoramic HD Electric Fire. Enjoy!
Great product and excellent customer service. Highly recommended
Thank you for your kind words and for recommending our Florence 58 media wall fireplace. We are happy to hear that you had a great experience with our product and customer service. We appreciate your support and hope to continue to provide you with excellent service in the future. Thank you again for choosing our product.
Fire arrived promptly and as described, looks amazing.
Would definitely recommend this company and the fireplace Suite. Great service and customer service was excellent, even responded out of work times. I have already recommended this company and would certainly purchase from again.
Thank you for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our customer service and love your new Flametek electric stove suite. We're always happy to help, even outside of work hours. Thank you for choosing our company and we look forward to serving you again in the future.
Great company to deal with, polite and helpful and at a competitive price. We would thoroughly recommend this company.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with our company and that you are satisfied with your new electric stove. We truly appreciate your support and hope to continue serving you in the future. Thanks again!
Very pleased with the enhanced look of the fire following upgrading from the standard supplied effects to the upgraded log and bark set.
Anyone who has the standard should consider the upgrade for a more authentic appearance.
Thank you for your feedback! We are glad to hear that you are pleased with the upgraded log set for your electric fire. We agree that it adds a more authentic appearance to the flames. Thank you for considering the upgrade and for being a valued customer. Happy heating!
Twilight Fires were a great company to deal with and were very helpful with information on the solution SLE 75 fire which I chose . I also upgraded to real wood logs , I am so pleased with this upgrade as it made such a difference to the standard that came with the fire . I kept my original fire surround with granite hearth and used a marble mosaic tile around the fire . I would highly recommend this seller and I’m sure I will use again in the
Hi there! Thank you so much for taking the time to leave a review. We're thrilled to hear that you had a positive experience with our company and that our SLE 75 fire and real wood logs have made a difference for you. Your custom fire surround and use of marble mosaic tile sound absolutely stunning! We truly appreciate your recommendation and we would love to assist you again in the future. Have a wonderful day! - The Twilight Fires team
Our fire is absolutely stunning. It was missing a couple of parts but after one simple email they were sent out no questions asked and were with me within days. I highly recommend this company.
Overall excellent service from ordering to delivery, great product and really pleased with whole process. Totally recommend this company and their fireplace.
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience from start to finish with both our product and service. It's always our goal to provide a seamless and enjoyable process for our customers. Thank you for recommending us and for choosing our fireplace. Enjoy!
Excellent customer service. And fast delivery.
Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you are satisfied with your purchase and our customer service. We always strive to provide fast delivery and top-notch service to our customers. Thank you for choosing our product and we hope you continue to enjoy it.