★ Reviews
After much deliberation we decided to purchase a LUX 100 Panoramic Electric Fireplace to be fitted into a wall-to-wall bespoke media/ sideboard unit to be made by a local carpenter. After much research and having read some great reviews of Twilight Fires (whose prices seemed to be very competitive) we opted to purchase from them a Solution Fires LUX 100 Panoramic Electric Fireplace with three upgrades: a Premium 'Real Log' Fuel Bed, Anti-Reflective Glass and a Smoked Glass Flame Screen. The on-line ordering process went very smoothly and our order was passed to manufacturers Solution Fires immediately; and the fire was delivered by them just two days later - all-in-all, a pretty fast turn-around!
We unpacked the fire immediately it arrived, connected it to the mains and thoroughly tested it throughout the same day without making up the fuel-bed inside the cassette. Everything worked exactly as it should; we used the IR remote initially and then the installed the phone app and finally the Alexa voice skill option. These all worked with the fire too and we particularly like the phone app, its very good!
We were immediately impressed with the fire despite having visited Solution Fires and seen it working first-hand in their excellent showroom. Having no idea of how their flame-effect technology worked (and would hate to damage anything) in relation to the flame screen, we consulted Solution Fires via email about fitting both the replacement Anti-Reflective Glass front screen and the Flame Screen upgrades and they were very helpful although we only intended, sensibly, to replace these two screens with the two upgrade screens after the unit has been built and the cassette has been fitted into place. They confirmed too that we could stand the cassette on the floor and attach it with brackets to the rear wall.
Our carpenter made a great job of building the unit and fitting the fire cassette accurately into place - it took about two and a half days to complete. The media unit is really a posh sideboard with the fire in the middle and all of the wiring for the TV (& attendant media add-ons) hidden in the left-hand cupboard. The four drawers all have beautiful Blum self-close runner actions and the cupboard doors have Blum push-to-open/close actions. The central 'letter-box' panel can be removed should the cassette need to be accessed and this unit really has improved that end of our 10M long Lounge.
Thank You Twilight Fires and Solution Fires.
Hi Lindsay, thank you for sharing your wonderful experience with the Smoke Screen Upgrade on the Solution LUX Fires! We're thrilled to hear everything went smoothly and that you're enjoying your new fireplace. If you need any further assistance or have questions in the future, feel free to reach out. Enjoy your beautiful bespoke setup!
Very happy with quality and look of Blackthorn Electric Stove & Flue Pipe.
Issues with delivery were dealt with by Customer Services quickly & efficiently. Recommend company & product.
Thank you for your wonderful review! We're delighted you love the Blackthorn Electric Stove and appreciate your kind words about our customer service. We look forward to serving you again!
It makes the unit look so good. We like it a lot, the effect at night is very good.
Hi Kirsty, we're thrilled to hear you love the fire! Glad it enhances your space and looks great at night. Thank you for sharing your feedback!
Good sturdy quality fire with realistic flames of several different looks. Excellent service as well from seller
Hi David, we're thrilled to hear you enjoyed the realistic flames and quality of the ACR Astwood HD Electric Stove! Thanks for your kind words and support. Enjoy your cozy fires!
Absolutely love my new fire. I also went for the upgraded logs as I wanted it to look as realistic as possible.
The delivery was great and the instructions easy to follow.
I mounted it onto the wall and built a media unit around it.
Very happy customer
Hi Sharon, we're thrilled to hear you love your new fire and the upgraded logs! Thanks for sharing your experience and for choosing Twilight Fires. Enjoy your cosy setup!
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Slimline Panoramic 3D Electric Fire 1-3 Sided Media Wall Electric Fire Amanda Campbell (Manchester, GB) Purchased the Slimline Panoramic 3D media wall fire and it looks amazing. I received great service from ordering to delivery, I had a query which was answered and resolved same day, great customer service and I would highly recommend this company.
Hi Amanda, thank you so much for your wonderful review! We're thrilled to hear you're happy with your fire and our service. Enjoy your new feature wall!
Great service and we are really pleased with our product. would recommend
Hi there! Thank you for your kind words. We're thrilled to hear you're pleased with your stove and appreciate the recommendation. Enjoy your new fireplace!
We bought our electric fire for our new home and it looks beautiful and modern in the corner of the lounge. The fire puts out a good heat and has a very effective flame effect. The fire is reassuringly heavy and feels very good quality. The fire was quickly delivered and well packed and so I would buy from this company again.
Hi Mark, thank you for sharing your wonderful experience! We're delighted to hear you love your electric fire and appreciate the quality and look. Looking forward to serving you again!
Lovely Fire. Exactly as expected.
Good company to deal with. Quick delivery.
Hi Christel, thank you for your wonderful review! We're so pleased to hear you love your Flametek stove and appreciated our service. Enjoy your new fire!
Only given 4 stars as item out of stock after placing my order. But that was explained in a friendly and efficient way and I was personally contacted and updated. Exceptionally good
Hi Michael, thank you for your kind words and understanding. We're glad we could keep you updated and that you’re happy with your experience. We look forward to serving you again soon!