Contact us for discount code.
Contact us for discount code.
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your order can be fulfilled. When we are informed that an order can be fulfilled, or you inform us that you are willing to wait and/or place an order on back order, we process the charges.
Estimated Delivery dates
This date is an approximation and whilst we do everything we can to make sure your order gets to you when promised, sometimes things happen that are outside of our control which may cause the delivery date to change.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we aim to despatch your items within the delivery time frame stated on the product page unless agreed otherwise. The warehouse or supplier will choose the most suitable delivery method and courier after you order. It is not possible to choose a courier or delivery method yourself.
There may be additional charges if we have to re-arrange a delivery date after we have confirmed a delivery date with yourself and the courier.
Where does Twilight Fires deliver?
We deliver to most places in the UK mainland (United Kingdom)
Please be advised that, due to the associated expenses, we are only able to provide shipping services to mainland United Kingdom. However, If you prefer to arrange your own shipping through a carrier that can deliver to your desired end location, we welcome the opportunity to discuss this with you. For customers based in the Isle of Wight, we have had positive experiences with Hampshire Freight. However, please note that our responsibility for the shipment concludes once it reaches the carrier at our end location.
If your address is outside of the UK mainland or in the postcodes listed below please contact us to see if we can deliver to your address, either by email firstname.lastname@example.org or by phone 0330 043 0631
AB32*, AB36*, AB37*, AB38*, AB40*, AB41*, AB42*, AB55*, AB56*, FK17*, FK18*, FK19*, FK20*, FK21*, FK22*, FK23*, FK24*, FK25*, FK26*, FK27*, FK28*, FK29*, FK30*, FK31*, FK32*, FK33*, FK34*, FK35*, FK36*, FK37*, FK38*, FK39*, FK40*, FK41*, FK42*, FK43*, FK44*, FK45*, FK46*, FK47*, FK48*, FK49*, FK50*, FK51*, FK52*, FK53*, FK54*, FK55*, FK56*, FK57*, FK58*, FK59*, FK60*, FK61*, FK62*, FK63*, FK64*, FK65*, FK66*, FK67*, FK68*, FK69*, FK70*, FK71*, FK72*, FK73*, FK74*, FK75*, FK76*, FK77*, FK78*, FK79*, FK80*, FK81*, FK82*, FK83*, FK84*, FK85*, FK86*, FK87*, FK88*, FK89*, FK90*, FK91*, FK92*, FK93*, FK94*, FK95*, FK96*, FK97*, FK98*, FK99*, G83*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, IV1*, IV2*, IV3*, IV4*, IV5*, IV6*, IV7*, IV8*, IV9*, KA27*, KA27*, KA28*, KA28*, KW1*, KW2*, KW3*, KW4*, KW5*, KW6*, KW7*, KW8*, KW9*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA33*, PA34*, PA35*, PA36*, PA37*, PA38*, PA39*, PA40*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA77*, PA78*, PA79*, PA80*, PA81*, PA82*, PA83*, PA84*, PA85*, PA86*, PA87*, PA88*, PA89*, PA90*, PA91*, PA92*, PA93*, PA94*, PA95*, PA96*, PA97*, PA98*, PA99*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH42*, PH43*, PH43*, PH44*, PH44*, PH49*, PH50*, ZE1*, ZE2*, ZE3*, ZE4*.
GY1*, GY2*, GY3*, GY4*, GY5*, GY6*, GY7*, GY8*, GY9*, JE1*, JE2*, JE3*, JE4*.
It is imperative that we are made aware of any locations that may present challenges for large vehicles to access. Should such access difficulties exist, kindly inform us prior to placing your order and we will respond accordingly. Failure to provide this information may result in additional charges for which CLASSAQUA LIMITED will not be held liable.
Excellent service, fast delivery, highly recommended price couldn't be beaten.
I am impressed with you following up on my order.
Unfortunately, the fire is not yet installed, still waiting for someone to do it.
But I sure it will work fine, and if not, you will assist me.
So pleased with the professionalism of the company, they were so helpful & the fire was delivered within days. The fire is impressive & so realistic. So pleased we made the decision to purchase the Alto T .
Great product for the money great service all round and excellent delivery time and very well packaged, 5 Star ⭐️
A couple of teething problems with the glass side panels not being delivered with the original package, however, once I notified Twilight they responded quickly and arranged for them to be delivered within a couple of days. Amy emailed me and kept me updated. The fire looks fantastic and I would not hesitate to use Twilight Fires and again. Just awaiting paining of the media centre. Professional and highly recommended.
Really pleased. Easy to shop with. Very well priced and fast delivery.
The Flametek fire stove is brilliant. I can set the temperature high at 1900 deg and it instantly gives out heat and I can then lower temperature to 950 deg as this feature is c.50% eco energy bill saving. The stove is not noisy and this is a relief because I was hoping to get a not-noisy stove so this turned out as a blessing. The stove has transformed the second lounge & open plan kitchen into a welcoming cosy seat area. The delivery of the stove was so quick and I was very impressed. Good company to deal with and I highly recommend.
Hubby put the fire up today fire 🔥 absolutely 💯 over the moon 🌙 I've been watching it all night better than the TV!love the way you can change flame types and colours individually!Well worth the money (aurora 60")brilliant value for money thank you twighlight team 😀 ❤️
My new fire looks stunning and I have had many compliments on how it looks.
Packaged very well.
Customer and delivery service excellent.
Would highly recommend 🎉
Perfect fine for our media wall at a great price. We couldn’t be happier