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Let customers speak for us

from 234 reviews
Amazing

Twilight have been AMAZING! From my first enquiry through to completing my project they have been extremely friendly, knowledgeable and an absolute pleasure to work with. Thank you for helping with all my questions and continuing to show an interest.

Jenna
EcoSmart Fire Flex 50 Bioethanol Fireplace Insert
08/14/2023
Flametek Alto T

Very helpful and friendly, fire arrived within a few days. I had a few questions which were responded to within my minutes. Would definitely recommend Twilight fires.

Dan McAndrew
Flametek Alto T Electric stove
10/26/2022
Suncrest Antigua

Having recentlyminstalled new boiler and radiators, we had our old gas fire removed. Therefore a substitute was necessary to fill avery large gap in the chimney breast. Since installing a gas fire would necessitate extensive mods to the chimney to meet modern standards, we opted to have electric.The search began! After much debate and endless searching we came upon Twilight Fires. The fire we had pre-chosen was the Antigua and Twilight were able to supply. Their website was so much more navigable than many, many others and ordering was exceedingly straighforward. A slight apprehension in the supply chain was cordially allayed by Jonathan, the owner himself and the fire duly arrived. Everthing was fine and incidentally, Twilight were the most competitive of all the various companies we had considered. I would have abolutely no hesitation in recommending Twighlight to all. They have struck me as being completely honest and exceptionally trustworthy. Just the kind of trust that one can only truly experience with a family owned business. My grateful thanks to them

peter reid
Suncrest Antigua Electric Fireplace suite
10/22/2022
Stunning stove

Great stove provides a beautiful focal point and good heat levels. Quiet operationally.
Having installed this instead of a multi fuel stove to be part of our move to create less emissions ( we have a solar/battery system) we are very pleased with its efficiency too

Jayne Roberts
Flametek Alto T Electric stove
10/17/2022
The perfect stove

This is a beautiful stove, so realistic with excellent build quality from OER. I would absolutely recommend buying from Twilight Fires they go the extra mile with customer service.

Alison Law
Flametek Alto T Electric stove
09/26/2022
Love our new media wall!

Excellent customer service, the media wall was built bespoke to our required sizes with no trouble at all. Twilight fires even called us to go though our measurements to make sure they were all correct, as we required unusual sizes to showcase the ambilight feature of our tv. We were kept updated throughout the ordering and delivery process. The media wall itself was so easy to install, my partner even fitted it on his own in around and hour. We’re really pleased with the end result and have received many compliments from our visitors. Thankyou Twilight fires!

Rebecca Bagley
Capri 72" Pre-Built Media Wall Fireplace - Electric Fire Package
07/12/2022
Kesgrave fireplace suite

We did our research on electric fire suites and came across the above named suite, wow what can I say, a real showstopper in our living room,we really love it, adds the feature and coziness we was looking for, I will follow up with a picture but I am in Spain but I didn’t want to leave it another day before leaving a review of what an amazing company Twilight is to deal with from beginning to end, we had a small issue with the remote not being sent from the manufacturer, they resolved it straight away, they also price matched after we’d already purchased, how refreshing it is to deal with real people that really care about their customers, it’s almost a shock to get a voice from the company itself and then have them follow up and resolve straight away and not only that follow up again to check in with us that we are happy with everything, a family run business that deserve every positive 5 star review they get, companies take note this is how you run a business! First class company and service.

Tracey Burt
Suncrest Kesgrave Electric Fireplace suite
06/15/2022
Media wall

I had the professionally sprayed Windermere fire 72” Emilia pre-built media wall with fire package. The delivery team contacted me and arranged a delivery date. They turned up on time as arranged, they unpacked the fire and checked for any damage and made sure I was happy, which I was.
It was very easy to install the media wall and fire as it is in two pieces with easy to read instructions. There is also videos on YouTube to follow.
The fire is also easy to set up with choice of logs and or crystals depending on your style.
Its a great piece of furniture which really sets of the room, very modern look.

Dean Sheldrake
Emilia 72" Pre-Built Media Wall Fireplace - Electric Fire Package
05/03/2022
Stunning

Absolutely beautiful, so much so we ordered another one as a house gift for our son. You will not be disappointed

Craig Johns
Vegas 63 Wall Mounted Fireplace Electric - Floating Fireplace
04/30/2022
Love it 😊

So pleased with my media wall! No fuss or mess and looks great. The service was fab from order to delivery! Would highly recommend.

Sarah Fewkes
Rome 86 Inch Media Wall Fireplace Package
03/19/2022
Beautiful feature fireplace

Really loved the look of this fire online. The staff were helpful when we called. they kept us up to date as the fire was made to order. It was delivered promptly and looks beautiful as well as making the room really cosy. Thank you.

Catherine Liley
Flametek Brooklyn Electric Fireplace
03/16/2022

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Twilight Fires

Got a Question?

Call: 0330 043 0631

Email: Sales@twilightfires.co.uk

One Business Village, Emily Street, Hull, England, HU9 1ND (Mailing Only)

Business Hours Mon-Fri 10am-5pm

Bank Holidays (Closed)

VAT Number:414 4270 27

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© 2025 Twilight Fires. VAT Number: 414 4270 27

Classaqua Limited is an Introducer Appointed Representative of Social Money Ltd t/a Dopple, a company registered in England under company number 08054296, and is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 675283. Registered with the Information Commissioner's Office under reference number ZA026178

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★ Reviews

Let customers speak for us

234 reviews
Write a review
96%
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237
N
Luvelle Panoramic Electric Fire - 1/2/3 Sided Media Wall Fire - 50 Inch / 1300mm Fire Insert
Nicola Strachan (Blackpool, GB)
Excellent product and outstanding service

Our fire is absolutely stunning. It was missing a couple of parts but after one simple email they were sent out no questions asked and were with me within days. I highly recommend this company.

b
Borderless Full Glass Media Wall Electric Fire – Frameless Design & Fully Recessed Single-Sided LED Fireplace
brigitte zaza (London, GB)
Excellent service

Overall excellent service from ordering to delivery, great product and really pleased with whole process. Totally recommend this company and their fireplace.

J
Electric Fire Wood Log set Upgrade
Joyce Thomson (Cheltenham, GB)
New logs for electric fire

Excellent customer service. And fast delivery.

D
Solution Fires TrueFlame 150 3DX Panoramic Electric Fire - 1/2/3 Sided Media Wall Electric Fire
D.L. (Manchester, GB)
Amazing fire and excellent customer service!

WOW !!!! The True Flame Electric fire has the absolute amazing wow factor. It's truly realistic and looks amazing in my living room
The staff are truly amazing, extremely professional and go above and beyond excellent customer service
The order was very smooth from beginning to end with fast delivery 👌

User picture
D
Electric Fire Wood Log set Upgrade
Diana Macavoy (Bedford, GB)
Realistic logs

My order came and The logs I received were very realistic and you get so many , they have made our fire look so much nicer than the ones that came with the fire originally.

E
Electric Fire Wood Log set Upgrade
Elaine Clayton (Luton, GB)
Perfect Service and Product

So pleased with the wood! Has really made my new fire look authentic - very pleased and definitely recommend

J
Electric Fire Wood Log set Upgrade
Janice (Glasgow, GB)
Just what I was looking for

Service was second t none, I called and advised I needed the logs quickly and just as promised I had them the day after I ordered and just what I was looking for.

I
Solution Fires LUX 75 Media Wall Electric Fire | 750mm Panoramic Fireplace with 1/2/3-Sided Installation
Ivan (Newham, GB)
Competitive prices, fast delivery, great service

I just needed a fireplace, without "engineer visit" or all in one service. Twilight Fires are great - they publish honest (and the best in my case!) price. Very fast delivery. Kept me informed. Later I had a question about installation and they sent me within 10 minutes a helpful instruction, which was not included as part of factory manual. I wish you were selling surrounds too!!

R
Solution Fires SLE42s Electric Stove
Raymond Pratt (Cambridge, GB)
Perfect choice!

Stylish fire that really fits in with our decor, unbeatable for the price!

A
Solution Fires SLE100 HD 1000mm Panoramic Electric Fire | 1/2/3-Sided Media Wall Insert – Ultra-Realistic LED Flames
Anne Golding (Ashton-under-Lyne, GB)
Great Company

Five star company, great communication and after sales support. Highly recommended.

123
GB
United Kingdom
May 09, 2025 22:37
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