Excellent. A proud company that wants the best for customers.
I am impressed with you following up on my order.
Unfortunately, the fire is not yet installed, still waiting for someone to do it.
But I sure it will work fine, and if not, you will assist me.
So pleased with the professionalism of the company, they were so helpful & the fire was delivered within days. The fire is impressive & so realistic. So pleased we made the decision to purchase the Alto T .
Luvelle 3D Panoramic Electric Fire 72 Inch 1/2/3 Sided Media Wall Electric Fire.
A couple of teething problems with the glass side panels not being delivered with the original package, however, once I notified Twilight they responded quickly and arranged for them to be delivered within a couple of days. Amy emailed me and kept me updated. The fire looks fantastic and I would not hesitate to use Twilight Fires and again. Just awaiting paining of the media centre. Professional and highly recommended.
The Flametek fire stove is brilliant. I can set the temperature high at 1900 deg and it instantly gives out heat and I can then lower temperature to 950 deg as this feature is c.50% eco energy bill saving. The stove is not noisy and this is a relief because I was hoping to get a not-noisy stove so this turned out as a blessing. The stove has transformed the second lounge & open plan kitchen into a welcoming cosy seat area. The delivery of the stove was so quick and I was very impressed. Good company to deal with and I highly recommend.
Hubby put the fire up today fire 🔥 absolutely 💯 over the moon 🌙 I've been watching it all night better than the TV!love the way you can change flame types and colours individually!Well worth the money (aurora 60")brilliant value for money thank you twighlight team 😀 ❤️
My new fire looks stunning and I have had many compliments on how it looks.
Packaged very well.
Customer and delivery service excellent.
Would highly recommend 🎉