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See more from Flametek Fires (by OER)
The OER Flametek Alto S Electric Stove is a contemporary classic electric stove that offers a realistic energy-efficient LED flame effect using the simple remote control system included.
The flame effect can be used independently of its heat settings, allowing you to create a warm ambience throughout the year.
The Flametek Alto S Electric Stove includes a unique build-your-own fuel bed arrangement with a choice of coals, logs, pine cones, pebbles and crystals to customise the stove to your taste. The Alto S stove is supplied with all fuel bed options with your order.
This range of low-maintenance British-designed electric log burners can simply be plugged into any room, creating an instant feature for living areas, kitchens, conservatories and orangeries with no assembly required.
Key Features | |
---|---|
Colour/Finish/Material |
Steel and Glass |
Heat Output |
950W / 1900W |
Installation |
Plugin and go |
Warranty / Guarantee |
2-year guarantee |
Remote control |
Included |
Flame effect only option |
Yes |
Flame Effect Type |
LED flame effect |
Lead Length |
1.8m |
Height |
623 (MM) |
Width | 491 (MM) |
Depth | 342 (MM) |
Your order will be delivered directly by the manufacturer, or their chosen courier.
Delivery time is estimated between 3 to 5 Business days.
For more information on our Delivery policy, Follow the link below.
When we receive your order, we provide you with a confirmation via email. At this stage, your payment method is pre-authorised. We then check with our warehouse or suppliers to ensure your order can be fulfilled. Once confirmed, or if you agree to a back-order, your payment will be processed.
Delivery dates are estimates and while we aim to meet them, circumstances beyond our control (such as courier delays or supplier issues) may result in changes.
All orders are dispatched using the fastest, safest, and most reliable methods available. The warehouse or supplier will choose the most suitable courier and delivery method. You cannot select a courier or delivery service yourself.
If you have concerns about delivery specifics, we recommend contacting us before placing your order to avoid misunderstandings.
Please note: If a delivery date must be rearranged after confirmation with you and the courier, additional charges may apply.
You will receive tracking information by email or text (where available) once your order is dispatched. The courier will contact you directly to arrange or confirm delivery. Please ensure your contact details are correct at checkout.
All items must be inspected upon delivery. Any damage or missing parts must be reported within 48 hours of receipt. Claims made after this timeframe may not be eligible for replacement or refund.
Some orders may arrive in multiple shipments. You will be notified if this applies to your order.
If you wish to arrange your own collection, please contact us to check availability and confirm collection procedures. Items must be collected within a specified timeframe to avoid storage fees.
We deliver to most areas within the UK mainland.
Due to shipping costs, we currently only provide delivery services to mainland United Kingdom. However, if you wish to use your own courier to a location outside of our service area, we’re happy to accommodate where possible. For Isle of Wight customers, Hampshire Freight has been a reliable option. Our responsibility ends once the item is handed over to your courier.
If your address falls in the areas listed below, please contact us at support@twilightfires.co.uk or call 0330 043 0631 to confirm delivery availability and any potential surcharges.
Scottish Highlands and Islands
AB32*, AB36*-AB38*, AB40*-AB42*, AB55*-AB56*, FK17*-FK99*, G83*, HS1*-HS9*, IV1*-IV9*, KA27*-KA28*, KW1*-KW9*, PA20*-PA99*, PH17*-PH50*, ZE1*-ZE4*
Channel Islands
GY1*-GY9*, JE1*-JE4*
Please inform us before ordering if your delivery location has limited access or cannot accommodate large delivery vehicles. Failure to do so may result in additional charges, for which CLASSAQUA LIMITED is not liable.
Once a delivery date has been agreed upon and confirmed, it is the customer's responsibility to be available to accept delivery on the scheduled date.
If you are unavailable:
By confirming a delivery date, you accept these terms.
Customer Acknowledgement
By placing an order with Twilight Fires, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
*The Dimplex Fireplaces and Stoves Are Excluded from our price match guarantee.
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Fabulous fire and unbelievable service. Our electric flame log burner fire looks like a real fire, we are so pleased with it! We looked at several fires in shops and there was nothing anywhere near as realistic to a real log burner as this one. Our fire as an open section at the bottom for small logs or sticks. This is a great design feature as it really adds to the feeling this is a real fire! The company we purchased from were excellent to deal with. Any phone queries we had with were dealt with efficiently and we had very good guidance and advice
Thank you so much for your kind words and for choosing our Flametek Alto S 2Kw Electric Stove! We're thrilled to hear that you are enjoying the realistic fire and open section design of our product. We take pride in providing excellent service to our customers, so we're glad to hear that you had a positive experience with us. Thank you for your support, and we hope you continue to love your electric flame log burner fire!
Great Fire, very realistic
I had trouble with the remote not working. Customer Service sent me a replacement ASAP
Oustanding Service !
Thank you so much for your kind words! We're thrilled to hear that you're happy with your electric fireplace and our customer service. We pride ourselves on delivering exceptional service, and your satisfaction is our top priority. Enjoy your new fireplace.
Love my new flametex Alto S electric stove. And Twilight Fires very helpful
Quick delivery, well packaged, easy to install
Twilight have been AMAZING! From my first enquiry through to completing my project they have been extremely friendly, knowledgeable and an absolute pleasure to work with. Thank you for helping with all my questions and continuing to show an interest.
Very helpful and friendly, fire arrived within a few days. I had a few questions which were responded to within my minutes. Would definitely recommend Twilight fires.
Having recentlyminstalled new boiler and radiators, we had our old gas fire removed. Therefore a substitute was necessary to fill avery large gap in the chimney breast. Since installing a gas fire would necessitate extensive mods to the chimney to meet modern standards, we opted to have electric.The search began! After much debate and endless searching we came upon Twilight Fires. The fire we had pre-chosen was the Antigua and Twilight were able to supply. Their website was so much more navigable than many, many others and ordering was exceedingly straighforward. A slight apprehension in the supply chain was cordially allayed by Jonathan, the owner himself and the fire duly arrived. Everthing was fine and incidentally, Twilight were the most competitive of all the various companies we had considered. I would have abolutely no hesitation in recommending Twighlight to all. They have struck me as being completely honest and exceptionally trustworthy. Just the kind of trust that one can only truly experience with a family owned business. My grateful thanks to them
Great stove provides a beautiful focal point and good heat levels. Quiet operationally.
Having installed this instead of a multi fuel stove to be part of our move to create less emissions ( we have a solar/battery system) we are very pleased with its efficiency too
This is a beautiful stove, so realistic with excellent build quality from OER. I would absolutely recommend buying from Twilight Fires they go the extra mile with customer service.
Excellent customer service, the media wall was built bespoke to our required sizes with no trouble at all. Twilight fires even called us to go though our measurements to make sure they were all correct, as we required unusual sizes to showcase the ambilight feature of our tv. We were kept updated throughout the ordering and delivery process. The media wall itself was so easy to install, my partner even fitted it on his own in around and hour. We’re really pleased with the end result and have received many compliments from our visitors. Thankyou Twilight fires!
We did our research on electric fire suites and came across the above named suite, wow what can I say, a real showstopper in our living room,we really love it, adds the feature and coziness we was looking for, I will follow up with a picture but I am in Spain but I didn’t want to leave it another day before leaving a review of what an amazing company Twilight is to deal with from beginning to end, we had a small issue with the remote not being sent from the manufacturer, they resolved it straight away, they also price matched after we’d already purchased, how refreshing it is to deal with real people that really care about their customers, it’s almost a shock to get a voice from the company itself and then have them follow up and resolve straight away and not only that follow up again to check in with us that we are happy with everything, a family run business that deserve every positive 5 star review they get, companies take note this is how you run a business! First class company and service.
I had the professionally sprayed Windermere fire 72” Emilia pre-built media wall with fire package. The delivery team contacted me and arranged a delivery date. They turned up on time as arranged, they unpacked the fire and checked for any damage and made sure I was happy, which I was.
It was very easy to install the media wall and fire as it is in two pieces with easy to read instructions. There is also videos on YouTube to follow.
The fire is also easy to set up with choice of logs and or crystals depending on your style.
Its a great piece of furniture which really sets of the room, very modern look.
Absolutely beautiful, so much so we ordered another one as a house gift for our son. You will not be disappointed
So pleased with my media wall! No fuss or mess and looks great. The service was fab from order to delivery! Would highly recommend.
Really loved the look of this fire online. The staff were helpful when we called. they kept us up to date as the fire was made to order. It was delivered promptly and looks beautiful as well as making the room really cosy. Thank you.
10
10
Fire is amazing but had to wait a long time for the flue to arrive , or it would be 5 stars
Great company to deal with, polite and helpful and at a competitive price. We would thoroughly recommend this company.
Very pleased with the enhanced look of the fire following upgrading from the standard supplied effects to the upgraded log and bark set.
Anyone who has the standard should consider the upgrade for a more authentic appearance.
Twilight Fires were a great company to deal with and were very helpful with information on the solution SLE 75 fire which I chose . I also upgraded to real wood logs , I am so pleased with this upgrade as it made such a difference to the standard that came with the fire . I kept my original fire surround with granite hearth and used a marble mosaic tile around the fire . I would highly recommend this seller and I’m sure I will use again in the
Our fire is absolutely stunning. It was missing a couple of parts but after one simple email they were sent out no questions asked and were with me within days. I highly recommend this company.
Overall excellent service from ordering to delivery, great product and really pleased with whole process. Totally recommend this company and their fireplace.
Excellent customer service. And fast delivery.
WOW !!!! The True Flame Electric fire has the absolute amazing wow factor. It's truly realistic and looks amazing in my living room
The staff are truly amazing, extremely professional and go above and beyond excellent customer service
The order was very smooth from beginning to end with fast delivery 👌
My order came and The logs I received were very realistic and you get so many , they have made our fire look so much nicer than the ones that came with the fire originally.
So pleased with the wood! Has really made my new fire look authentic - very pleased and definitely recommend