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Twilight have been AMAZING! From my first enquiry through to completing my project they have been extremely friendly, knowledgeable and an absolute pleasure to work with. Thank you for helping with all my questions and continuing to show an interest.
Very helpful and friendly, fire arrived within a few days. I had a few questions which were responded to within my minutes. Would definitely recommend Twilight fires.
Having recentlyminstalled new boiler and radiators, we had our old gas fire removed. Therefore a substitute was necessary to fill avery large gap in the chimney breast. Since installing a gas fire would necessitate extensive mods to the chimney to meet modern standards, we opted to have electric.The search began! After much debate and endless searching we came upon Twilight Fires. The fire we had pre-chosen was the Antigua and Twilight were able to supply. Their website was so much more navigable than many, many others and ordering was exceedingly straighforward. A slight apprehension in the supply chain was cordially allayed by Jonathan, the owner himself and the fire duly arrived. Everthing was fine and incidentally, Twilight were the most competitive of all the various companies we had considered. I would have abolutely no hesitation in recommending Twighlight to all. They have struck me as being completely honest and exceptionally trustworthy. Just the kind of trust that one can only truly experience with a family owned business. My grateful thanks to them
Great stove provides a beautiful focal point and good heat levels. Quiet operationally.
Having installed this instead of a multi fuel stove to be part of our move to create less emissions ( we have a solar/battery system) we are very pleased with its efficiency too
This is a beautiful stove, so realistic with excellent build quality from OER. I would absolutely recommend buying from Twilight Fires they go the extra mile with customer service.
Excellent customer service, the media wall was built bespoke to our required sizes with no trouble at all. Twilight fires even called us to go though our measurements to make sure they were all correct, as we required unusual sizes to showcase the ambilight feature of our tv. We were kept updated throughout the ordering and delivery process. The media wall itself was so easy to install, my partner even fitted it on his own in around and hour. We’re really pleased with the end result and have received many compliments from our visitors. Thankyou Twilight fires!
We did our research on electric fire suites and came across the above named suite, wow what can I say, a real showstopper in our living room,we really love it, adds the feature and coziness we was looking for, I will follow up with a picture but I am in Spain but I didn’t want to leave it another day before leaving a review of what an amazing company Twilight is to deal with from beginning to end, we had a small issue with the remote not being sent from the manufacturer, they resolved it straight away, they also price matched after we’d already purchased, how refreshing it is to deal with real people that really care about their customers, it’s almost a shock to get a voice from the company itself and then have them follow up and resolve straight away and not only that follow up again to check in with us that we are happy with everything, a family run business that deserve every positive 5 star review they get, companies take note this is how you run a business! First class company and service.
I had the professionally sprayed Windermere fire 72” Emilia pre-built media wall with fire package. The delivery team contacted me and arranged a delivery date. They turned up on time as arranged, they unpacked the fire and checked for any damage and made sure I was happy, which I was.
It was very easy to install the media wall and fire as it is in two pieces with easy to read instructions. There is also videos on YouTube to follow.
The fire is also easy to set up with choice of logs and or crystals depending on your style.
Its a great piece of furniture which really sets of the room, very modern look.
Absolutely beautiful, so much so we ordered another one as a house gift for our son. You will not be disappointed
So pleased with my media wall! No fuss or mess and looks great. The service was fab from order to delivery! Would highly recommend.
Really loved the look of this fire online. The staff were helpful when we called. they kept us up to date as the fire was made to order. It was delivered promptly and looks beautiful as well as making the room really cosy. Thank you.
What heating accessories are available?
We have a range of optional accessories to help you achieve your project needs. The Dual WiFi Smart Switch allows you to connect the heater to a smartphone or tablet. The Zigbee Wireless Switch (Remote Control) and Zigbee Motion Sensor provide excellent range, and all these accessories will work anywhere in your home when WiFi is available. We also offer a weather shield to help protect your appliance from outdoor elements if they are not under cover. Please visit our website for more details on the available accessories.
Where is the power cable of the infrared heater located?
For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.
Why are carbon fibres better than other heating elements?
The carbon fibre elements used on HEATSCOPE® heaters have a lifespan of at least 10,000 operating hours - this is much longer to tungsten, halogen light tubes or quartz elements used in other heating systems. Also they produce immediate and comfortable heat when and where you need it.
How do you turn the heater on?
Your HEATSCOPE® radiant heater needs to be connected to an electrical circuit. It can then be turned on via a wall switch, a remote control or a smartphone. Please check our optional accessories available.
Why is HEATSCOPE® heater better than other outdoor electric heaters?
All HEATSCOPE® heaters are manufactured in Germany with state-of-the-art technology, and they combine the best in design and heating efficiency. The warmth you feel from a HEATSCOPE® radiant heater is much more comfortable and less harsh on your skin due to the reduced light. This means your home is using a greener and smarter heater with guaranteed quality for years to come.
Can my radiant heater be installed near a power outlet?
The heater must not be installed directly below a power source/socket, and the sides of the unit must be at least 20cm from the nearest power source. For further details, please refer to the installation manual.
What’s the main advantages of HEATSCOPE® heaters compared to gas powered appliances?
HEATSCOPE® heaters are simpler to install, giving you more freedom and flexibility in designing your outdoor space. The HEATSCOPE® range doesn’t require a gas connection, they don’t produce harmful emissions, and you won’t have issues with ignition, gas pressure, or hoses which can kink or crush over time. They are smarter and greener appliances with the latest in design and technology, providing you with a whole new level of comfort and peace of mind for many years to come.
How does the remote control work?
The remote control has 2 buttons so you can choose to turn on/off each carbon heating element individually for 50% or 100% heat. Alternatively, you can use your smartphone or tablet as remote control via the eWeLink app.
Excellent service, fast delivery, highly recommended price couldn't be beaten.
I am impressed with you following up on my order.
Unfortunately, the fire is not yet installed, still waiting for someone to do it.
But I sure it will work fine, and if not, you will assist me.
So pleased with the professionalism of the company, they were so helpful & the fire was delivered within days. The fire is impressive & so realistic. So pleased we made the decision to purchase the Alto T .
Great product for the money great service all round and excellent delivery time and very well packaged, 5 Star ⭐️
A couple of teething problems with the glass side panels not being delivered with the original package, however, once I notified Twilight they responded quickly and arranged for them to be delivered within a couple of days. Amy emailed me and kept me updated. The fire looks fantastic and I would not hesitate to use Twilight Fires and again. Just awaiting paining of the media centre. Professional and highly recommended.
Really pleased. Easy to shop with. Very well priced and fast delivery.
The Flametek fire stove is brilliant. I can set the temperature high at 1900 deg and it instantly gives out heat and I can then lower temperature to 950 deg as this feature is c.50% eco energy bill saving. The stove is not noisy and this is a relief because I was hoping to get a not-noisy stove so this turned out as a blessing. The stove has transformed the second lounge & open plan kitchen into a welcoming cosy seat area. The delivery of the stove was so quick and I was very impressed. Good company to deal with and I highly recommend.
Hi Belinda! Your stove looks so cosy ready for Christmas! Thank you so much for your review!
Hubby put the fire up today fire 🔥 absolutely 💯 over the moon 🌙 I've been watching it all night better than the TV!love the way you can change flame types and colours individually!Well worth the money (aurora 60")brilliant value for money thank you twighlight team 😀 ❤️
Hi Karen! Happy to help and thank you so much for your review!
My new fire looks stunning and I have had many compliments on how it looks.
Packaged very well.
Customer and delivery service excellent.
Would highly recommend 🎉
This is fantastic to hear! Thank you for your review and enjoy your fire this Christmas!